About Order
Understanding order management
Understanding Orders
Orders are the foundation of your restaurant operations. Every customer interaction creates an order that tracks items, pricing, payment, and fulfillment status.
🎯 Order Lifecycle
- Created: Order is initiated by customer or staff
- In Progress: Items are being prepared
- Ready: Order is complete and ready for pickup/delivery
- Completed: Order is fulfilled and paid
- Cancelled: Order is cancelled (if applicable)
Order Components
Order Information
- Order Number: Unique identifier for tracking
- Order Type: Dine-in, Takeout, Delivery, or Drive-thru
- Customer Information: Name, contact, and preferences
- Table/Seat: For dine-in orders
- Timestamp: Order creation and completion times
Order Items
- Product name and description
- Quantity and unit price
- Modifiers and customizations
- Special instructions
- Subtotal and total pricing
Order Totals
- Subtotal (before tax and fees)
- Tax calculations
- Service charges and fees
- Discounts and promotions
- Final total amount
Order Management Features
Real-time Order Tracking
Monitor orders in real-time across all channels and locations. See order status updates instantly as they progress through your kitchen and service flow.
Order Modifications
- Add items to existing orders
- Remove or modify items before preparation
- Update quantities and modifiers
- Apply discounts and promotions
- Split orders for multiple payments
Order History & Search
- Search orders by number, customer, or date
- View complete order history
- Filter by status, type, or location
- Export order data for reporting
Order Status Management
📝 New Orders
Recently created orders awaiting preparation
👨🍳 In Kitchen
Orders currently being prepared
✅ Ready
Orders ready for pickup or delivery
💳 Completed
Orders fulfilled and paid
Updating Order Status
- Select the order from your order queue
- Click on the status button
- Choose the new status
- Add notes if needed (optional)
- Save changes - notifications are sent automatically
Common Order Scenarios
✅ Dine-In Orders
Assign table number, take order, send to kitchen, mark ready when prepared, process payment at table.
✅ Takeout Orders
Create order, collect customer info, process payment, prepare order, notify customer when ready.
✅ Delivery Orders
Receive order, verify delivery address, process payment, assign driver, track delivery status.